Episode 11: A Holistic Approach to Service Management

I decided to post an episode instead of trying to get a post out. This one talks about a particularly complex problem I am trying to tackle in an integrated way at work.

The tracking of assets, people, and setting of some network security settings based upon those things needs a refresh and I am still struggling with what to do. Here are some links:

• Request Tracker


• SUSE Linux Enterprise Server


• PacketFence


• Novell Service Desk (I know I didn’t mention it … )