Today's interview will discuss the challenges and opportunities of rebuilding paper processes in a digital environment. Joining us is Camie Grabowski, the Sales & Design Manager at Digital Pix & Composites (DPC). She's spent nearly 20 years strategizing ways to modernize and simplify operations for a business with several moving parts and plenty of room for human error.
We asked:
- What did the manual process used to look like?
- What were some of your initial reservations?
- What was the lag time between planning and action?
- Did any part of the process surprise you with its complexity or simplicity?
- Did you learn anything new about your users during this transformation?
- Where did this process break down after launch?
- What’s been helpful for your team, clients and customers?
- Do you have any advice you’d give others?