Building Your Brand through Customer Service
- Author
- Nora Lahl, Andrew Wintheiser
- Published
- Tue 31 Aug 2021
- Episode Link
- https://beyond-the-cart.simplecast.com/episodes/building-your-brand-through-customer-service-smTClRB6
Today in the final episode of season one, Nora and Andy are talking all things customer service, and how small choices you make can have a big impact on your brand and customer loyalty. From product returns to nurturing campaigns, we touch on many topics that will be sure to get your own ideas flowing. Plus, we'll share a progress update on Bilberry West and what you can expect from season two of Beyond the Cart.
Today's Episode Includes:
- Customer service as a company-wide responsibility
- Product Returns
- Shipping and packaging
- Discount programs
- Customer nurturing campaigns
- Customer notifications
- Update on Bilberry West
