Want to know the Secrets of what it really takes to run a really exceptional hair salon?

In this episode, Executive Producer Tony Viola takes over Tracey's Beyond Common Business Secrets Show and asks her to explain the difference between a good salon and an exceptional salon, and how business owners can achieve extraordinary results. 

 In this candid interview, Tracey explains the difference between a good salon and a truly exceptional salon.  She advises business owners to set up systems so their employees know exactly what it takes for them to get to the next level, and to manage your systems, not people because creative people cannot be managed.

 Tracey also discusses her secrets to hiring top talent -- including the importance of getting a second opinion and her secret use of a $20 dollar bill to find out who's trustworthy and who's not.

 The episode also features Tracey's take on how the pandemic has upended the salon business when a salon loft or suite is the best choice, and why working at Best Cuts or a national chain operation may be a good move for certain stylists when they are just getting started.

 Tracey also shared her thoughts about cosmetology school:  "The one thing that's left out is that at school they never say. You're an entrepreneur now, because whether you work for a salon company or you do decide to go to the salon suite and do something on your own, rent a chair or however you want to do it, you are essentially in business for yourself, even if you are paid by commission.  You are essentially paid by what you produce. So for the rest of your life, you are essentially writing your own paycheck. They never talk about this at cosmetology school. I always say to my cosmetology school owner friends that  I would like to teach this segment for you, I will tell new salon professionals what they need to know and welcome them to entrepreneurship. Now for the rest of your life, you're in charge of writing your own paycheck. Nobody else, just you."

After a few more questions about the salon business, Tony concluded the show by adding his take:  "I really like the Beyond Common goal-setting guidebook training and some of the resources tha

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