Customer Satisfaction Drives Commercial Cleaning Profits with Jeff Carmon * BCWA S9:E10

Author: David Thompson
Published: Tue 09 Sep 2025
Episode Link: https://beyondcleanwithace.podbean.com/e/jeff-carmon-bcwa-s9e9/

Jeff Carmon, CBSE - Manager, Member Services, Elite BSC, has over 40 years of experience in various industries, including 10 years with Frantz Building Services, and is now with Elite BSC.

Jeff's professional experience spans multiple industries, including natural gas, ministry, healthcare management, and commercial cleaning.

He has spent the past decade specializing in business development within the janitorial sector, notably through his leadership role at Elite BSC, a mastermind group dedicated to supporting and connecting commercial cleaning companies.

Jeff’s background covers a broad range of operational and growth-focused roles, making him well-versed in issues like employee retention, customer satisfaction, and strategic expansion.

His experience includes overseeing business operations, implementing training programs, and consulting on best practices for growth.

Jeff Carmon’s practical knowledge and industry insight provide a strong foundation for addressing the unique challenges faced by commercial cleaning businesses.

Reach out to Jeff via email: [email protected]

or on LinkedIn at: https://www.linkedin.com/in/jeff-carmon-8b586041/

or Elite BSC

The key moments in this episode are:

00:00:00 - Introduction to Beyond Clean with Ace and Podcast Reach

00:03:10 - Guest Introduction: Jeff Carmon’s Diverse Career Journey

00:07:14 - Collaboration Over Competition in Janitorial Services

00:08:31 - Common Industry Challenges: Turnover and Customer Issues

00:10:02 - Strategic Growth and Market Understanding for Janitorial Companies

00:13:43 - Defining Business Growth Stages and the Importance of Strategic Planning

00:17:00 - Identifying Ideal Customers and Leveraging Outside Expertise for Growth

00:19:23 - Overcoming Industry Challenges Through Employee Training and Certification

00:22:50 - Customer Satisfaction as the Cornerstone of Sustainable Business Growth

00:25:29 - Innovating Cleaning Practices and Shifting Industry Narratives Post-COVID

00:27:36 - Emphasizing Health-Focused Cleaning for Workplace Wellbeing

00:30:02 - Selling Health Prevention Services in the Janitorial Industry

00:31:27 - Preparing Facilities for Future Pandemics with Proactive Cleaning

00:34:30 - Rethinking Customer Expectations and Pricing in Cleaning Services

00:39:52 - Growth Opportunities Through Health and Safety Messaging in the Cleaning Industry

00:41:40 - Planning an Engaging Leadership Conference in Louisville, Kentucky

00:44:00 - The Power of Giving and Growing at Industry Conferences

00:45:37 - Continuous Learning and Team Development in Building Services

00:47:27 - Coaching Wisdom: Serving Others as the Core of Business Success

00:48:43 - Personal Reflections and Travel Aspirations Beyond the Industry