ANZ collections in the AI era

How is AI reshaping debt collection in Australia and New Zealand — and what can global creditors learn from it?

In this episode of Better Debt, InDebted CEO & Founder Josh Foreman is joined by Adele Megdyatyova (Head of Performance & Analytics at InDebted) and Daniel Wirjo (Solutions Architect at AWS) to explore how AI-powered collections and digital-first strategies are transforming customer engagement in ANZ.

They discuss:

• Apple’s iOS 26 call screening feature and what it means for declining right-party contact rates
• Why omnichannel debt collection is critical for effective, compliant customer engagement
• How voice AI enables 24/7, multilingual conversations that reshape the customer experience in debt collection
• The difference between inbound and outbound AI voice — and the “breadth vs depth” challenge
• Using AI-powered debt collection models to personalise outreach and improve conversion
• Compliance guardrails and designing trustworthy debt collection solutions
• The future of empathetic, scalable collections: AI co-pilots, A/B testing conversations, and bold predictions for 2026

Welcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.