Ep. 36 Celene Osiecka of [24]7.ai

AI has been here for a long time — longer before the ChatGPT boom. And now that we’ve all seen it, it’s not going anywhere.

In this episode, we are joined by Celene Osiecka, Senior Director of Conversation Design and Conversational AI at [24]7.ai, as she shares how her team focuses on enhancing customer experience, reducing risk, and navigating the challenges of the tech industry through a systemic use of conversational AI.

We also discuss: 

• The delicate balance between data-driven approaches and the subjective, artistic aspects of conversation design.
• How AI is transforming quality assurance, helping companies streamline training and reduce costs.
• The roles and collaboration involved in designing effective AI-driven conversations.