How Madi went from being a software developer to the head of community at Contra

Madi Pignetti is the Head of Community at Contra - a commission-free freelancer marketplace. But she was a software developer before this. In this episode she shares how she made the pivot and what her work today looks like.

Show notes:

00:00 Teaser
01:50 What is her work as the Head of Community at Contra
07:30 Measuring the contribution of community towards the Contra business
12:43 Personalities more suited for a community manager role
17:19 How experience as a developer makes her more empathetic in her current role
25:30 Routine roulette
29:40 How she stayed optimistic after quitting her full time developer role and not knowing what to do next
37:00 From an ambassador to landing a full time role at Contra
46:09 Resources for people getting into community
49:48 One action item to get the ball rolling

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Links and Resources:

Madi's LinkedIn - https://www.linkedin.com/in/madi-pignetti/
Contra - https://contra.com/?userType=independent
Building Brand Communities - https://amzn.eu/d/dblwmNS
The Art of Gathering - https://www.priyaparker.com/book-art-of-gathering
SuperHi - https://www.superhi.com/
Community Club - https://www.community.club/

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