34: Leaders with Heart Understand That They Must Truly Connect With Their People First to Build Trust

On this podcast episode, Heather welcomes Joe Kwon on the show to discuss his leadership style, a time when he was not the best version of himself and some of his key principles in life.

Key takeaways:

• While we can learn different body language or communication techniques, it is more important to connect with people deeply beforehand for those techniques to take hold
• Sometimes, in order to take the fight out of someone, don’t fight back. Allow them to vent and be heard
• Often, once we allow people to voice concerns on one topic, their actual concerns reveal themselves.
• Ego can be good as a leader. The issue is whether the ego is focused just on “me” or on “we” as well
• Acknowledge your people in a sincere way without needing or wanting anything from them
• You can accomplish amazing things by changing yourself first.