The Impact of Customer Experience for Your Business with Ruby Mora of Blueprint CX

In this episode of the Be A Boss Coaching Podcast, I sit down with Ruby Mora, founder of Blueprint CX, to explore the critical role of customer experience in business growth. Ruby shares her journey from UC Berkeley to becoming a customer experience strategist and consultant. We discuss the importance of mapping out customer journeys, the impact of empathy in business, and how even small businesses can create exceptional customer experiences. Ruby also delves into her personal interests and how her background shapes her approach to customer service. Tune in to learn actionable insights on improving your customer interactions and overall business strategy.

Follow Ruby on LinkedIn over at: https://www.linkedin.com/in/ruby-mora/ and Blueprint CX

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00:00 Introduction to the Podcast

00:04 Meet Ruby Mora: Founder of Blueprint CX

03:07 Ruby's Background and Personal Interests

06:47 Ruby's Journey into Customer Experience

18:18 The Importance of Customer Experience for Small Businesses

25:45 Strategies for Enhancing Customer Experience

33:07 The Role of Empathy in Customer Experience

58:08 Final Thoughts and Contact Information

Mentioned in this episode:

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