1. EachPod

3 Keys to Rock Your Staff Onboarding Process with Kyle Probert & Jade Green

Author
Jade Green
Published
Sun 23 May 2021
Episode Link
https://shows.acast.com/barrelsandbusiness/episodes/3-keys-to-rock-your-staff-onboarding-process-with-kyle-probe

YOU FINALLY FOUND THE ONE! After a dedicated recruitment process, you finally found the right person for the job and it’s time to start the onboarding process.


Now you just need to make sure you don’t mess it up! Did you know that 70% of people start looking for a new job within 90 days of working at a new place?


The last thing you want is for all your recruitment effort to go to waste! There are many strategies you can use to ensure this doesn’t happen and Kyle Probert and Jade are here to help you NAIL YOUR ONBOARDING process.


Kyle is the head of APT Training and he’s working with Jade to transform his business from the inside out with amazing results! Fresh from a recent onboarding process, they have excellent tips that can help you succeed at it! 


One of the main keys is making sure the period between making the offer and Day 1 goes through without a hitch! How can you do this? You want to keep your new employees ENGAGED during this process. Remind them of how excited you are to have them be part of the team and make them feel valued.


After signing the contract (and make sure it happens fast after they accept the offer, you don’t want them to get poached!), you can do little things such as sending them a video of the office and the layout there, or inviting them to a social activity with the team.


The goal is for the new recruit to feel like part of the team BEFORE THEY EVEN BEGIN. Other small things you can do are giving them their uniform early on or setting up a buddy system, choosing someone from the team to engage with them and make them feel welcome.


You should also make sure you have your training processes recorded and that you can provide them AHEAD OF TIME. That way, they won’t feel lost during the first day and you can ensure they understand your business’ values and virtues from Day 1.


Oh and Day 1? EXTREMELY IMPORTANT! You want to make sure you make time for the new employee during their first day. Make it part of your day’s schedule! The goal is to make them feel welcome, ensure they have everything they need to excel at their job, and answer any questions they might have.


But what happens when things don’t work out as expected? What if it turns out they’re not a good match for the position?

As Jade says, “hire slow, fire fast”. It’s not about giving up right away if they need some adjustment time, not at all! It’s about understanding when to let someone go and learning from that experience and what you can do better next time! 


If they are not meeting the business’ needs and they are not growing, it’s a lose-lose situation for both of you! It’s better to accept when it’s time to move on.


And if you have the right person, you want to make sure they stay on. So you better nail that onboarding!


Learn more about the three key strategies to ensure this happens! Go NOW to bit.ly/ep30barrels


Key points 

  • (00:00): Welcome to Barrels and Business!
  • (02:12): Land-based training to improve surfing skills. 
  • (06:40): The importance of making the process between job acceptance and the starting date as straightforward as possible.
  • (08:49): Making sure everyone feels comfortable and that the new employee knows they’re valued. 
  • (13:53): Strategies to use before the start date so that the employee feels confident and as part of the team from day 1.
  • (21:22): Managers need to include into their day’s agenda time to welcome the new employee and continue the onboarding process.
  • (23:26): Creating a virtual onboarding manual to ease the process of learning the values and virtues of the business.
  • (28:05): Making the onboarding process an introduction to the culture of the business.
  • (35:28): The fears associated with recruitment, onboarding, and not choosing the right person. 
  • (40:38): Having the right perspective when someone decides they want to search for new opportunities somewhere else. 
  • (44:07): Reimagining the role of a current employee. 
  • (50:46): When to hire someone who has the right energy and attitude but not all the skills and when not to. 
  • (01:02:37): Delegating tasks someone else can do to be able to focus on the things only you can do and stay in flow. 
  • (01:03:54): Painting the picture for the team to make great ideas a reality.


Key takeaways & quotes 

  • Making the new employee feel welcomed from the start is key to successful onboarding.
  • Set time to welcome the new employee on their first day and ensure they have everything they need to start at their new position.
  • Ensuring the staff knows about the new employee and they are aware of the best way to welcome them.
  • “Business culture is what your team does when you are not there.”
  • “The best way to have workplace happiness is for people to feel like they’re seen”
  • “Hire slow, fire fast.”
  • It’s important to accept when it’s time to let someone go and learn from the experience.
  • “Happy employees are the best referral people you can get.”
  • “Hire for energy, not for skills.”
  • Bringing people who are excellent at the things you are not good at is key.



Connect with Me and the Barrels and Business Community

 


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