From Problems to Praise: Navigating Feedback and Talent Development in Insurance

Key Takeaways:

• Customer feedback is a growth tool – Handling negative reviews with a positive approach strengthens relationships.
• Cultural fit matters – Many employees leave due to misalignment with company culture rather than job dissatisfaction.
• Talent is everywhere – Hiring based on traits, not just experience, can uncover high-potential candidates.
• The industry must evolve – Adapting to new expectations and investing in education will attract the next generation.

Monica Adwani is a dynamic leader whose career has been defined by breaking barriers and championing diversity.Monicais a passionate advocate for creating opportunities and fostering inclusivity, particularly for women and Latinos in the business world. As the CEO of Breezy Seguros, she leads a company dedicated to providing accessible and comprehensive insurance solutions tailored specifically for the Latino community in the United States.

Born in Puerto Rico,Monicaearned degrees in Information Management and Medical Coding from the InterAmerican University. Her desire for continuous learning brought her to Massachusetts, where she obtained a Business Management degree from Fisher College in Boston.

Monica's exceptional leadership has earned her multiple accolades, including Young Agent of the Year in 2019, LatinX Amplifier in 2021, one of the Top 50 Women Leaders in Massachusetts in 2022, and the Top 100 Latino Influencer award in 2023. Additionally, Breezy Seguros was recognized as one of America's Top 250 Latino Companies in 2024.

Monicais deeply committed to the Latino community and is working tirelessly to reach the goal of insuring more than 5 million Latinos across the United States through Breezy Seguros. Her dedication drives her efforts to empower and protect Latino families, entrepreneurs, and businesses, ensuring their success and security for future generations.

Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.