Episode 89 - Exceeding Customer Expectations: Part 2
- Author
- Tim Bonnell
- Published
- Mon 17 Feb 2020
- Episode Link
- https://www.aerisinsurance.com/episode-89-exceeding-customer-expectations-part-2/
Marriam-Webster defines the word "lagniappe" as a small gift given to a customer by a merchant at the time of a purchase. In this episode of the Aviation Business Podcast, you'll learn the concept of lagniappe and how it relates to exceeding customer expectations.
