Episode 182. Meir Hadassi-Turner, Founder and CEO, AeroCRS. Changing passenger behaviour and how airlines must adapt, plus a preview of the virtual customer's conference

In this episode, I am joined by Meir Hadassi-Turner ,Founder and CEO of AeroCRS, an innovative Software as a Service (SaaS) provider of passenger services systems and much more. 

In this episode we discuss the changing landscape of distribution and how and why airlines must understand this customer behaviour to ensure they are prepared for the future including a move towards:

• Last minute bookings
• Desire for flexible fares
• Direct booking with the airline
• The increasing role of insurance
• The ability to amend bookings easily and directly

The upcoming AeroCRS Virtual customer conference will take place 23rd and 24th November and you can register today here

To listen to our previous interview, which features AeroCRS customer Lift, click here