App Stores for OEMs, Over-The-Air Fixed Ops and Creepy AI Insights with Steve Greenfield

Shoot us a Text.

We’re in dealerships this Tuesday as Steve Greenfield joins the show to talk about the unanswered questions of software subscriptions in cars, how over-the-air updates will changed fixed ops departments and how AI insights into consumers are creepy.

• Steve Greenfield joins the show to discuss this month’s Automotive Ventures Intel Report
  • Software Subscriptions
  • Over The Air Updates
  • What should those on the frontlines be paying attention to?
• Sharing AI insights with customers..creepy?
  • Tomas Chamorro-Premuzic wrote on this topic in the Harvard Business Review with the basic premise that “there are reliable and systematic links between our preferences and our personality traits” and “the opportunity for AI, then, would be to make us aware of the alignment (and gaps) between how we want to be seen, and what are brand and product choices convey about us:”
  • “AI could be used as a real-time coach, giving us regular feedback on how our daily patterns of behaviors express underlying needs, moods, and motivations. Just as wearables can translate physiological signals into actionable feedback on our fitness, energy, sleepiness, or stress levels, AI could detect changing patterns to our habits to alert us about increases in negative or positive affect, curiosity, or aggression.”
  • Some responses
    • "Sure, you can derive some basic things by looking at habits, but personality is deeply personal and complex and can't be assessed by superficialities." Neil Saunders Managing Director, GlobalData
    • "With all due respect to Professor Chamorro-Premuzic – at the present time, his thesis is absurd. AI can’t generate “insights” in a therapeutic sense." Ryan MathewsFounder, CEO, Black Monk Consulting
    • "No. AI-based “insights” have a high likelihood today to be wrong. And we do not yet understand when and how those errors occur." Doug Garnett, President, Protonik

Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.

Get the Daily Push Back email at https://www.asotu.com/

JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/