Answering 1 Million Phone Calls a Day with Ben Ayed
- Author
- ASOTU
- Published
- Wed 01 Mar 2023
- Episode Link
- None
Here is how retail automotive can learn from Amazon.
While Ben Ayed worked at Amazon, he learned that the customer was number one, and so even though they had over 1 million phone calls a day, every single call was answered. Fast forward to when Ben noticed a 72% drop rate in customer booking on Xtime, he was ready to answer the call and come up with a solution. He’s an entrepreneur, an inventor and his company Autoservice.ai was the first winner of our Pitch Tank tournament.
What we talk about in this episode:
0:00 Intro with Michael Cirillo, Paul J Daly and Kyle Mountsier.
4:44 Ben talks about living in Silicon Valley, and how to identify and approach the tech leaders to help get your idea and company to the next level.
9:30 Ben casually drops into the conversation that he holds over 50 patents, including one for 2-factor authentication.
14:45 After taking a job at Xtime, Ben noticed that they had a 72% drop rate in customer booking, so he set out to fix that. The end result was Autoservice.AI.
19:45 “Robots for retail” is how Ben describes the goal of AutoService.AI. Robots give you scalability and the ability to have a close to 100% Service Level Agreement with a customer.
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Connect with Ben Ayed on LinkedIn
Learn more about Autoservice.AI
⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally!
We have a daily email!
✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.
🎧 Like and follow our other podcasts:
