186: What Your Client Journey Says About Your Business (And How to Improve It)

Your client journey is happening every single day, whether you’re thinking about it or not. It’s shaping how clients see your business, trust your expertise, and talk about you when you’re not in the room.

And yet—so many business owners focus on getting clients but don’t put enough intention into keeping them engaged, excited, and coming back for more.

So today, we’re having a heart-to-heart about what your client journey really says about your business—and how to refine it so every touchpoint feels intentional, seamless, and deeply supportive.

🎧 MENTIONED IN THIS EPISODE:

• The 5 key phases of a client journey (and how to optimize each one).
• Why a messy or unclear process might be repelling dream clients (without you realizing it).
• Simple shifts that will make your onboarding, delivery, and offboarding feel luxurious.
• How to create long-term client relationships—so they keep coming back and refer you effortlessly.
• The biggest mistake business owners make after a project ends—and what to do instead.

If you’re ready to create a client experience that builds trust, authority, and repeat business, this episode is for you.

🔗 Hit play now and let’s break it down together!

YOUR RESOURCES

Work 1:1 with Jessica Frigon: https://www.projectloveco.com/services

CEO Thrive Kit: https://projectloveco.myflodesk.com/ceothrivekit