Ask Christa! Managing an Interrupting Boss (S2E16)

Summary

In this episode of Ask Christa, Christa Dhimo addresses the challenge of being interrupted by a manager during your team meetings—in front of your team. She explores the concept of an interrupting culture, the reasons behind interruptions, including excitement, poor listening skills, and power dynamics. Christa provides practical strategies for managing such behavior, including setting ground rules for meetings and using a feedback model called BIC (Behavior, Impact, Change) to address the issue directly with the manager. Additionally, she shares resources for further learning on managing interruptions in both professional and personal contexts.

Key Takeaways

·       Employees who chronically interruption at work is often a sign of an “interrupting culture.”

·       Active listening is crucial in preventing interruptions.

·       Watch for signs of an interrupting culture during employment interviews.

·       Set ground rules for meetings to manage interruptions.

·       Use the BIC model for giving feedback to your boss.

·       Address interruptions directly during meetings when practical and possible.

·       Pre-read meeting topics with your boss to manage expectations and reduce boss interruptions.

·       Utilize resources to improve communication skills.

·       Practice managing interruptions in various contexts.

 Additional Resources

Communication Coach Alexander Lyon. (2022, October 18). How to Stop People from Interrupting You: Verbal Tips [Video]. YouTube. https://www.youtube.com/watch?v=IcC1aNtPEVw

Gordon, S. (2024, April 23). Understanding the psychology of interrupting. Verywell Mind. https://www.verywellmind.com/how-to-deal-with-interrupters-and-get-a-word-in-4801521

Lighthouse Communications. (2023, January 10). How to stop people from interrupting you at work [Video]. YouTube. https://www.youtube.com/watch?v=ST0eElqk4qo

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Disclaimer
The Ask Christa! show is designed to provide accurate and practical insights into common business challenges and workplace issues. Dr. Christa Dhimo stands by the information she shares and the resources she provides; however, every situation is unique. Listeners are encouraged to use this podcast as a helpful resource while also seeking additional, qualified, professional advice, including but not limited to legal, financial, medical, or other professional advice, as warranted. Ask Christa! and its host disclaim liability for actions taken solely on the basis of the information provided here, especially if taken out of context.