Managing Guest Expectations
- Author
- Lori Semple
- Published
- Fri 02 Sep 2022
- Episode Link
- https://sites.libsyn.com/227864/managing-guest-expectations
It's impossible to please anyone, but most good zoos and aquariums have a general idea of what most guests intend to see and experience when they visit our facilities. How do we prepare and decide what to do?
