Guest Perception
- Author
- Lori Semple
- Published
- Fri 08 Oct 2021
- Episode Link
- https://sites.libsyn.com/227864/guest-perception
Does it matter what a customer or guest thinks of your institution and its practices? Of course it does! Today, we discuss the sorts of things that aquariums and zoos think about and plan for when it comes to making sure that our guests' perception is positive.
