Focus on your people first

Jason Lindstrom can summarize his best crisis leadership advice in one word: Listen.

Lindstrom, president/CEO of $316 million asset Evergreen Credit Union in Portland, Maine, and chair of the CUNA Marketing & Business Development Council, says that means putting the financials aside for a moment and focusing first on your people.

In this episode of the CUNA News Podcast, Lindstrom takes us through Evergreen’s response to the COVID-19 crisis, which includes participating in the first wave of Paycheck Protection Program loans, holding a virtual annual meeting, leading a remote workforce, and other challenges.