S2 E7 Yi Lu (Head of Machine Learning, Forethought.ai) - The Future of AI in Customer Service
- Author
- Rohan Sampath
- Published
- Mon 11 Mar 2024
- Episode Link
- https://ais-wide-open-podcast.simplecast.com/episodes/s2-e7-yi-lu-head-of-machine-learning-forethoughtai-the-future-of-ai-in-customer-service-8xI_BoiL
Rohan and Shayne chat with Yi to discuss AI innovation in customer service.
They also talk about:
- Domain-specific AI: where language models (LMs) are trained to understand specific industries and customer bases.
- Automating efficiency: how LMs can evaluate themselves, leading to more efficient improvement in customer interactions.
- AI limitations: challenges of using LM agents, and the issue of "hallucination" where LMs generate incorrect responses.
