"Automation vs. Connection: Andrew Bolton on Saving Human Touch in a Tech-Driven World

In this thought-provoking episode of AIBiz, host Avik Chakraborty sits down with Andrew Bolton—Harvard-trained financial strategist, former Wall Street maverick, and CEO of TechRescue—to explore a critical question: what happens when AI and automation erode human connection? Andrew shares how his human-powered tech support company is flipping the script on AI-driven models by putting empathy back into customer service. Together, they discuss the balance between innovation and humanity, the unintended consequences of over-automation, and the urgent need to preserve empathy in our increasingly digital lives.

About the Guest:  

Andrew Bolton is the CEO and co-founder of TechRescue, a 24/7 human-powered tech support company committed to bringing empathy and real connection back into customer service. A Harvard-trained strategist and former Wall Street professional, Andrew’s mission is to challenge the automation trend and build tech solutions that center human needs over efficiency.

Key Takeaways:  

• 
  

  Automation is useful, but unchecked it risks eroding empathy and connection.

  
  


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  Real human interaction in customer service builds trust and loyalty in ways AI can’t replicate.

  
  


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  Businesses that prioritize care and accountability will stand out in an AI-saturated market.

  
  


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  AI isn’t going away—it’s about choosing how to use it intentionally.

  
  


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  Technology must serve humanity, not replace it.

  
  

Connect with Andrew Bolton:  

Visit: www.techrescue.io
Call: +1 (855) 250-8586
Email: [email protected]

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