Fail Forward

Tools & Resources

• https://zapier.com/ai

Takeaways

• Ryan's journey in the family business began as a teenager.
• Embracing technology is crucial for the survival of small businesses.
• Proactive customer support differentiates Bayview Bearing from competitors.
• AI tools can enhance reliability and maintenance services.
• Navigating change requires a willingness to adapt and innovate.
• Family businesses can leverage their legacy to build trust with customers.
• Predictive technology can prevent downtime and improve efficiency.
• Agentic AI can automate maintenance reminders and tasks.
• Failure is a part of the learning process in business.
• Continuous improvement is essential for long-term success.

Chapters

00:00 Introduction and Humor in Industry
01:50 Ryan's Journey in Family Business
03:46 Embracing Technology and AI in Business
06:56 Navigating Change in Family Businesses
09:52 Proactive Customer Support and Reliability
12:59 Overcoming Fear of Technology
15:14 Creating Customer-Centric Solutions
18:41 Future Innovations and Predictive Technology
21:01 Building a Competitive Edge with AI
23:08 The Role of Agentic AI in Industry
26:40 Integrating IoT and Automation
28:36 Conclusion and Final Thoughts