8. Setting Expectations

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Today’s episode of Agents Growth Academy is all about expectations: how to set them, who you should set them for (spoiler: the answer is everyone!) and why host Jim Schubert claims that doing so is not only important but critical for anyone working with other clients or even just other employees.

Tune in to hear how setting clear expectations from as early as the interviewing process has given Jim’s company an attainable end goal and removed margins of error when deciding whose responsibility is whose in the workplace. 

3 Key Takeaways

• Why setting expectations at work is similar to piloting a plane.
• What Jim’s employee, John, tells customers, flat out, that brings them back to the company every time.
• What customers are looking for in that first sales conversation and how to properly execute it.

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