Creating a Winning Culture So You Can't Lose

Episode Notes

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Sponsors

FAEM Pro Services

www.faemproservices.com

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*Time Stamped Show Notes: *

[1:30] We’re talking about business culture today!

[2:35] Sponsor plug www.faemproservices.com

[4:00] Can’t run the business as a dictatorship

-You must encourage your employees. Give them ideas about how to get better.

-Must hire employees that want to get better.

-Must clearly communicate your vision hourly.

-Give employees examples of what greatness looks like.

[8:30] Watch your actions when you are telling others what to do.

-Put your phone away if you are on the floor.

-Lead by example on the floor.

[10:30] Always create a culture that is customer based.

-Your focus should never be on anything else than your customer.

-Show your employees how to truly care and be engaged with the customer.

-Debrief a variety of customer conversations. How should it look? 

[14:20] Hiring for strengths

-Some employees don’t have customer service type strengths.

-Build a company where employees can work to their strengths. 

-Strength Finder 2.0.

-Get people in the right spots.

[17:15] Training your employees

-How do I keep my employees growing? 

- Hire employees that are willing to learn.

-You can’t be a push over as a leader either. 

-You can’t treat every employee the same.

-Train your employees to be Against All Average.

[20:15] Custom tailor your management style

-Each employee is different.

-Each employee has different goals.

[21:00] If you pee on the seat clean it up!

-If you see a problem solve a problem.

-Create a culture where business is taken care of.

-Train your staff to have crazy attention to detail.

-Little things matter.

[23:20] Recognize your employees

-Say please.

-Say thank you.

-Reward employees for aligning themselves with the company culture.

-The top must communicate as effectively as possible to all employees.

-Follow up with a handwritten thank you card/letter.

-Take care of your employees.

[30:30] Don’t get wrapped up in the numbers

-Pay attention to the process and praise those that are going through the process.

-Don’t be afraid to adjust your goals.

-Make sure that all of your goals are not number oriented.

-This will help build genuine and raving fans.

[36:00] Overview of the episode

-Model what you want your employees to do.

-Create examples of what the expectation is. 

-Say please and thank you.

-Figure out what makes your employees tic. 

-Don’t let someone ruin your company culture. 

-Choose your words carefully when criticizing. 

-Empower people to take complete control of the process.

Social Links

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*Where Can You Find Us? *

Website: www.againstallaverage.com

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