#27: The Accreditation Concierge Experience

Episode Description:

When you think of a hotel concierge, you picture someone who makes your stay effortless and memorable. Why not bring that same mindset to accreditation assessments? In this episode, Areaka Jewell explains the role of an Assessment Concierge—the agency staff member who ensures assessors feel welcome, supported, and comfortable before, during, and after their visit. From travel logistics to thoughtful touches like thank-you notes, learn how hospitality can transform the assessor experience and reflect positively on your agency.

Timestamps:

00:43 – Introducing the Assessment Concierge concept

03:12 – Building relationships early with assessors

05:08 – Handling travel, hotel reservations, and parking

07:35 – Adding hospitality touches (like chauffeur service)

09:18 – Securing facility access and escorts

11:07 – Creating a comfortable assessor workspace

13:09 – Preparing a thoughtful welcome packet

14:42 – Dining as a hospitality tool (and per diem considerations)

16:31 – Sending handwritten thank-you notes

18:07 – Final thoughts: turning logistics into hospitality

19:16 – Special freebie giveaway announcement

Companion Content:

📄 Assessment Concierge – PowerDMS Companion Content

Freebie Giveaway:

Have an assessment coming up? Add some hospitality flair to your assessor workspace with Accreditation Academy swag! Coffee mugs, coasters, or even a mouse pad—perfect companions to an external mouse and keyboard setup.

👉 Request Your Free Swag (while supplies last)



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