08 - On Employee Experience Management, a conversation with Dr. Benjamin Granger

A conversation with Dr. Benjamin Granger, Sr. Principal | XM Catalyst XM Institute at SAP Qualtrics. 

• Definition and clarifications on Employee Experience (EX) and Experience Management (XM)
• How can HR leaders embrace XM in HR  and avoid the “ad-hoc employee surveying or disjointed EX efforts”
• What is instrumental to manage the Working-From-Home Employee Experience
• How to adjust your EX program in times of crisis
• How employee expectations will change post-COVID
• How can organizations prepare for these changes
• The future of EX and XM programs

Qualtrics XM institute: https://www.qualtrics.com/xm-institute/

Ben's publications: https://www.qualtrics.com/blog/author/benjaming/

XM Professionals Network (XMPN) Online Forum https://www.qualtrics.com/community/categories/XMPN 

LinkedIn: https://www.linkedin.com/in/benjamin-granger-7147991b/

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