#1 - Automation vs 45 new employees with Carl Lönndahl, Nordnet

Automating or hiring 45 new full-time employees? In the first episode of "a roaring podcast.", we dive into process automation together with Carl Lönndahl, Head of Change & System Management at Nordnet.

Carl is leading a team dedicated to optimizing processes, enabling cost-efficient scalability for the bank and its operations. An investment that has had great success and impact over the last few years. Already, they have automated processes corresponding to the work of 45 full-time employees, with a target of 60 in 2022.

We dive deeper into the company's recent success in digitization and automation, where to start your automation journey and some key principles to rely on as a framework. Carl also goes into examples of processes and provides insights into the smooth digital journeys that the team at Nordnet have created.

Enjoy!

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