S02E103 - How to use insights from customer support to help guide product and design decisions
- Author
- Lade Tawak
- Published
- Sat 13 Apr 2024
- Episode Link
- https://shows.acast.com/ladetawak/episodes/s02e103-how-to-use-insights-from-customer-support-to-help-gu
Continuing from Ep 102 on how to use customer support as part of the user experience, in this episode, I share some practical tips on how you can analyse customer support tickets and conversations and use them as a source of insights about what your users find confusing or difficult about your product as well as ideas for new features and for further research
Links
- S02E102 - Making great experiences through customer support
- Submit a question: https://bit.ly/ACOTQuestions
Intro Music: Dream Big, Travel Far - Avocado Junkie
Outro Music: Ignorance is Bliss - Liberty
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